§1. Thermal expansion mismatch in dissimilar metal bonding [00:06]
Last time — or not last time, but several times ago — we talked briefly about thermal expansion problems in dissimilar metal bonding. Here's a little table I found in my notes. Aluminum alloys are about 2 × 10⁻⁵ per degree Kelvin, and most metals are in that range. Some of the cast irons are only half of that. Titanium alloys are only half of that. There are some tungsten alloys that are very low, but they melt at high temperatures, and in fact they're similar to some of the ceramics. Silicon is somewhere around six.
So if we're talking about die-attach for ceramics, they sometimes make copper-tungsten composites to try to match the coefficient of thermal expansion of silicon. Very expensive, very heavy. There's a company that makes aluminum silicon carbide composites — 60 volume percent silicon carbide and 40 volume percent aluminum. The only way you can do that with powders: if you just took round powders and had them at perfect packing density, you only get something like 60%, and you'll never get perfect packing density. So they actually go with a dual-sized powder. If you just consider circular powders, you can ask what's the largest particle that will fit between the spheres — you should be doing a tetrahedron, three-dimensional. They have a bimodal size distribution, I think it's 0.16 times the diameter of the larger particle. They mix them together so they can get maximum packing density to match the coefficient of thermal expansion.
Not quite as important in silicon because silicon is not terribly brittle, but gallium arsenide, like on your cell phones — which they need for the higher frequency of cell phone operation — gallium arsenide will crack just from bonding even at room temperature. You don't have to worry about the thermal cycling. So they actually have to use things like these aluminum silicon carbide substrates for dissimilar material bonding. As far as that goes, diamond, silica — this is quartz — diamond and quartz and carbon fibers can be an order of magnitude or more smaller.
There are some low-expansion alloys we call invar — invar for invariant, meaning low coefficient of thermal expansion. They're down in this range too. Fairly pricey. They're high in nickel and molybdenum as I remember, and molybdenum is very expensive. There's about two and a half orders of magnitude here. What's a half order of magnitude? It's three, because 3.16 squared is 10. The square root of 10 is roughly 3.16. So on the geometric scale, three is half an order of magnitude. You've got two and a half orders of magnitude from 1 to 300 here. It's interesting that rubbers have the highest coefficients of thermal expansion of any material that we deal with. So that's one of the major problems in dissimilar metal bonding.
§2. Power electronics packaging and cold bonding [04:03]
Another thing I mentioned several lectures ago was the problem of trying to do cold bonding of some of these integrated circuits in the old days, or transistors and whatnot. [Tom produces a power transistor.] Here's a silicon chip on a copper substrate. It's threaded into a base and it's got a lead coming off that's soldered on here. We might talk about that later. [Tom produces another power electronics component.] You've got some heavy copper pieces and some leads coming in to whatever this active component is.
In order to encapsulate these things in the old days, and even today sometimes, they would use indium. This is when we were talking about cold pressure welding and I told you that indium had the highest oxide-to-metal hardness ratio and therefore you could form a cold bond. So this would be the lid of one of these packages. [Tom produces a large diode.] This one is actually not bonded that way. This is a big 1000-amp diode. It's got a big piece of PN silicon inside and big copper bases and here's the external lead coming in. But you have to seal that from the environment, because the contacts inside will otherwise corrode. You've got a lot of dissimilar materials and you get galvanic corrosion.
[Tom produces a 1 kilowatt transistor.] This is a 1 kilowatt transistor. It's actually got several leads — you can tell which ones are the high current leads compared to the low current emitter. You have to make these bonds, and it's complex packaging all this together. Some of them can be braze joints, some could be solder joints. Some of them may need to be a cold joint, in which case you basically have your substrate and you might have a lid. In this case they're showing an electrical resistance weld. This is the lid of the can. Here's your silicon. You come down here and squeeze and pass current through and make a resistance spot weld which later looks like this.
It's a nickel-plated mild steel weld. They really didn't make a weld — they've still got the nickel there, but nonetheless, it's sort of an activated diffusion bond. A nickel plate to keep the iron from oxidizing, and here's your activated bond. You ended up with two nickel surfaces just cold pressure forging together. Here's another version of cold pressure welding for aluminum-copper packages. Aluminum-copper don't really weld well because they form intermetallics. Your lid, you've got some components in here, you put a little projection on, you come in with force. In this case it's just force. You see the rounded electrode. Why do we have a rounded tip electrode? To get the shear at the interface. I've got to get interfacial sliding to extrude out or slide out those impurities. There's what the joint looks like — you can see the projection was probably this width and it's been folded over, and there's your real bond. This is not quite as good a bond over here because it didn't get lots of shear.
Here's another one. Essentially you have some electrodes — this is ultrasonic, I think. Actually a resistance seam weld, but you can do it ultrasonically too. When you're all done, you end up with a bond that looks like this. Nickel-iron-cobalt lid to package wall joint produced by series electrode. They're heating it up. The nickel-iron-cobalt is basically the invar alloy, the low coefficient of thermal expansion alloy. They also sometimes do micro arc welding — a little micro arc weld on these things, and hopefully you have room that you don't heat up the whole thing and destroy your semiconductor while you're doing that. So there are lots of different ways, but indium is one of those that can be easily cold welded.
§3. Wetting, surface energy, and the soldering principle [09:21]
Any questions? We've been talking about soldering, those are just kind of cleaning up some things. We've been talking about cold welding. We talked about Young's equation. There are several things we ought to talk about in terms of wetting. You need to get wetting. The whole soldering and brazing process occurs because metals have high surface energy. They have higher surface energy than any other material by a factor of two or three. That's because you have bonding from several layers deep. Whereas with covalent and ionic, it's really just the top surface layer of atoms. With metals, it's the top two or three surface layers, and so you get surface energy contribution from about three times the volume of material.
That means if you can get a liquid metal to wet a solid metal by cleaning the contamination, you will have a very low interfacial energy. You start out with the solid metal — could be copper, could be anything else — you put a drop of a liquid metal on top, and you want it to flow across the surface by Young's equation. Except Young's equation only occurs at equilibrium, but that's why it's hard to understand it. The interfacial energy between the liquid and the solid will be very low because you've got metal bonds, and metals like to satisfy each other's bonds. That gives you a low effective surface energy. The ceramic fluxes or the organic fluxes have higher interfacial energies, and that's why the metal wants to undermine them and flow across underneath them. The metal's heavy compared to these organics or the molten ceramic fluxes. You don't use barium chloride as a flux because it can be heavier than some of your metals. You use fluxes that are light and will be displaced by surface tension and the cleaning action of the flux. So that's why soldering and brazing work.
I'm not saying there aren't soldering and brazing processes for ceramics. There are, but they're actually where you get a chemical reaction between the metal and the ceramic that gives you a very low interfacial energy. There are not really soldering operations for ceramics. If you can come up with a ceramic solder, the world will beat the path to your door. Because soldering occurs below 450° centigrade, you don't have as much thermal energy to drive these reactions. In brazing, you can go up to a thousand degrees and you now can have reactive metal components. We've worked and other people have worked on trying to come up with a solder which might be tin-titanium — 95% tin and 5% titanium. That will be reactive because the titanium forms a titanium oxide with the ceramic. But in fact you have to go to pretty high temperatures, well above the melting point of the tin, to do this. You have to go up to like 600 C usually, which is really in the brazing range, even though you're ending up with a joint that has a melting point in the soldering range. You have to have that extra temperature to drive the chemical reactions where the titanium reacts with the ceramic. So you can get reactive wetting by forming compounds at the surface.
§4. Requirements of a flux: three failure modes [13:28]
I'm going to talk a little bit about the requirements of a flux and then give you some examples. [Tom writes on the board.] You have to have chemical activity in your flux. It has to be able to react with the surface. Next, it has to have spreading. Stability. And fourth, it should be non-corrosive, at least in the environment it's going to serve. So these are four requirements of your flux if you're going to be doing soldering. Some of these are written very specifically into military soldering specs for military hardware and electronics.
The first example is oxalic acid. If I want to solder — the eutectic here is 183 C and it's 37% lead and 63% tin — you just take a piece of copper, take a torch underneath it to heat it up, put a little solder on the surface, and you put oxalic acid as the flux on top. As you heat it up, the oxalic acid starts to boil. Then just as you get to about 183, the solder starts to melt and it starts to flow, but it doesn't get very far. It just stops. It's got a good contact angle, but the problem is oxalic acid boils at 182 C. So this is a problem of thermal stability. It is an acid. It'll clean off the copper oxides. Remember I showed you the wetting test — freshly cleaned copper, you can get it to flow within less than a second. The flux here will clean it, but then it vaporizes off at the same time it's starting to do its cleaning action, so it doesn't stick around to finish the job. So oxalic acid doesn't work.
Another one is glucose. Good old sugar. Acts as a flux, and it can remove some of the copper tarnish, but no spreading. You take a copper plate and you'll have your glucose and you'll have your lead-tin on copper. Supposedly you heat this whole thing up, you get to the melting point of lead-tin, and the lead-tin balls up. You can take that little lead-tin ball and run it around the surface, but it has no good contact angle. It just remains as a ball. You'll have a little track — if you take that little ball and you run it around the surface of the copper, you can make a little line of tinned-lead copper without the lead-tin spreading out. So this has a problem of no spreading activity.
If I'm talking about the requirements of the flux: oxalic acid has no thermal stability, glucose has no spreading ability. The last one is abietic acid. Has anyone ever heard of abietic acid before? Abietic acid is an organic acid and it's got a chemical formula that looks terrible. It's three benzene rings with a bunch — I can't even tell you, I'm not enough of an organic chemist. It looks something like that. I can't even tell you exactly what types of bonds those are. Abietic acid actually is fairly good in a lot of ways. If it's fairly clean copper, you'll wet the whole surface quite well and you'll get a good solder joint. But if your tarnish is low, this is okay as a flux; high tarnish on your copper, it's just no good. Because abietic acid will form a copper abietate. You actually clean the surface of the copper oxide, but it's not a very strong acid. It's used in printing inks. Don't ask me why, but it's often used in printing inks. At high tarnish, there's not enough activity to clean the surface. So if I go back to my requirements of the flux that it have chemical activity, it doesn't have enough chemical activity.
§5. Rosin fluxes, water-white, and rosin-baked potatoes [20:23]
If you add just the least little bit of hydrochloric acid to this, it'll wet beautifully. This is the basis of all the rosin-base fluxes. What's rosin? Pine tar. If you go down in Georgia and you go walking in a pine forest and you look at the trees, there's this little kind of gold-colored material dripping down on the outside of the bark of the trees. It's called rosin. It's the tar, or the juice, the blood of the tree, or whatever you want to call it. There are a number of uses for rosin. You can bake potatoes in it. Makes the best baked potatoes. Go to Texas Roadhouse — you can tell the different texture. When I was growing up in Atlanta, the next-door neighbor used to rosin-bake potatoes on the weekends. He had a vat of rosin. He'd wrap everything in aluminum foil, put the potato in there, and you get this nice fluffy mashed potato — as long as the aluminum foil is nice and tight and you don't get a rosin-tasting potato.
It turns out you can do just as well by having a vat of hot oil and French-frying the whole potato. You clean the surface, throw it in the oil, and it sinks to the bottom. When it pops to the top, it's done. It might take 40 minutes to French-fry a whole potato. You take that and open it up and put the butter on it, it just melts right through. Nice fluffy potato. Go to Texas Roadhouse — look at the skin of the baked potato, it's a little different because it's French-fried. I made about 20 pounds of oil-baked potatoes for Thanksgiving last year. I was frying turkeys, so I figured before I fried the turkey I'd fry some potatoes.
So anyway, abietic acid has the ability to eat off some copper oxide. It has a wonderful surface angle. It spreads well. It has thermal stability. It doesn't have enough chemical activity. If you add a little bit of hydrochloric acid to it or an amine hydrochloride — it can be an organic chloride — just a little bit of chlorine will replace that copper oxide with a copper chloride, which then dissolves in the abietic acid rosin flux. So what they talk about in the soldering literature — it may say that you will flux your circuit board with water-white rosin. That little gold stuff coming down the tree is gold because it's got all kinds of junk in it. But if you distill your rosin, you can get what's called water-white. Water-white actually still is somewhat gold, but if you drop it into a bath of water and quench it from a molten condition, it'll form little white globules as it expands and is quenched. So it's called water-white rosin. Many of your military specifications require that you use a chloride-free water-white rosin.
§6. Solderability of different metals [24:28]
If you go to specifications for fluxes — this is a handout that you have on solders and soldering. Here's a little table. Various metals. If you want to solder to platinum, gold, copper, silver, tin plate, solder plate — these are easy to solder. You can use rosin fluxes, non-activated, no hydrochloric acid, because these things don't have heavy oxides if the copper is freshly cleaned. You basically just melt the surface so you get rid of any oxides. Mildly activated — so if the copper is tarnished a little bit more — that's a little bit of chloride, and then activated is a fair amount of chlorides mixed in with the rosin.
Lead, nickel, brass, bronze, rhodium — these are less easy to solder. Why would brass be more difficult to solder than copper? Brass has zinc. Zinc oxide is more stable than copper oxide, so abietic acid doesn't work very well unless you put a lot of chlorine in there. Then you form zinc chlorides. In fact, zinc chloride fluxes are great fluxes in themselves for soldering. You get down to stainless steels and aluminum and bronzes and you find it's getting hard to solder these things. Very difficult to solder. You're going to have to use precoating if you're going to do wave soldering of stainless steel on some circuit board, which we don't usually do. Precoating could be tin plate over the chromium or the stainless steel. Or you're going to have to use a zinc chloride flux, which is corrosive — I'm going to show you why. The aluminum bronzes have an aluminum oxide coating, very difficult to solder to. Beryllium and titanium, they're just not solderable. Below 450 C, you don't have enough temperature to break down the titanium oxide or the beryllium oxide. You can throw zirconium in there. A lot of your refractory metals with very stable oxides — you just can't solder them, because below 450, some things you just can't get rid of that oxide very easily.
Student: When you solder something — you don't actually use the flux correctly, you just kind of solder like a sixth grader would, you just dump a drop of solder on and it sticks a little bit but it's going to break off — is that just a temporary mechanical bond?
Sure. Yes. It's mechanically locked. It's basically an adhesive bond, and if you flick it with your fingernail, it's able to fall off. It won't have a good contact angle either. You can tell by just a simple inspection. In fact, they have automatic solder inspection systems which are vision systems, and all they're doing is looking for the contact angle. They've got image analysis software, or they'll come in with a laser light and look at the profile of that solder joint. If it doesn't show a good low contact angle, you automatically reject it. So there are automated inspection systems, and I'll show you why in a little bit, why you need those.
§7. Reaction fluxes for aluminum, and chloride corrosion [28:12]
Some things are not solderable. It turns out there is a way to solder aluminum, and it's called a reaction flux, which is a terrible name because it doesn't react — that's the point of how it works. The other ones are: you can have chemical dissolution, which is abietic acid — you're dissolving the copper oxide in the rosin, it becomes copper abietate. You can have chemical reduction. You can use hydrogen or chlorides, and you're basically forming copper chlorides, or the hydrogen takes the oxygen off the copper and leaves metallic copper.
A reaction flux for aluminum is tin chloride or zinc chloride. Essentially what happens, as you heat up, the aluminum oxide will actually break up the surface because of the difference of coefficient of expansion between the aluminum oxide surface and the aluminum underneath. Now, if you do that with regular aluminum in the air — we've got the Langmuir 10⁻⁸ atmosphere-seconds — you just fill in those cracks and grow the oxide back. But if you've got a flux of tin chloride or aluminum chloride, you actually get a chemical reaction. I've just written it for tin here. The tin replaces the aluminum to form aluminum chloride gas — aluminum trichloride is a gas — and it deposits tin metal. So now I'm soldering on a tinned silver, and these little islands of aluminum oxide float away on the solder bath. The flux keeps the air from reforming the oxide, breaks up the aluminum oxide; you have some solder come in, the aluminum oxide floats away, and you end up with a solder joint.
The problem is tin chloride and zinc chloride are extremely hygroscopic. If you leave this flux out for 4 hours in Cambridge exposed to the air, it's no longer any good. It will pick up enough moisture from the air that the tin reacts with the moisture to form tin oxide and hydrochloric acid. You no longer have any fluxing capability. You just destroyed your tin chloride or your zinc chloride. I once soldered up some aluminum for a demonstration back when I was an assistant professor — this is a few years ago, before you were born. I got some of this aluminum soldering flux and everything worked great. I did my little demonstration in class on slip planes, it had to do with deformation. The next year I took it off the shelf and it just fell apart in my hands, because I had some blind joints and I'd left some of the flux on the inside. Air got on the inside, attacked the solder flux residue, and just corroded the joint within a year. So I had to redo it and make it out of steel and weld it up. It was a mess. And now it weighs a ton when I'm trying to do the demonstration for the students. Actually, I haven't done it for 30 years because it does weigh a ton.
There is a reason why chlorides are so harmful for soldering. There is an International Institute of Welding classification for soldering fluxes. They call it resin-type flux, which is actually rosin, or you can have a synthetic resin. It can be organic, water-soluble, or not water-soluble. It can be not activated — meaning no halogens. Doesn't have to be chlorine. It could be fluorine. It could be bromine. We don't usually use iodine for other reasons. And then three is not halogen-activated — there are ways to activate fluxes with organics that will reduce the copper oxide. And the flux form can be liquid, solid, or paste. So there's a classification, and you can specify a type one flux 23A — that'd be a liquid, not halogen-activated, resin-type.
Let me show you what happens. Unfortunately, this is not quite as intuitive as it used to be for students. It used to be intuitive because if you ever did any maintenance on your car battery, you would see this white deposit that forms on the lead terminals. This used to be the old types of unsafe terminals where you had a little post of lead sticking up and you had a clamp and you just clamped to it. Now we actually have a stainless steel screw cast into the lead terminal and you just tighten the screw up against the flat piece of lead. You can get the same corrosion, but they actually have rubber boots and stuff to keep the moisture out.
If you have some chlorides, such as road salt, that will react with lead oxide to form lead chloride plus water. Lead chloride will react with the CO₂ and moisture in the air to form lead carbonate, and it regenerates the hydrochloric acid. So this thing just runs around in a circle. This chemical reaction spinning off lead carbonate. It is lead oxide that forms on your terminals. But if you have any chlorides left over, such as New England road salt that splashes up onto your lead battery in your engine compartment, you will actually form this white lead carbonate growing at the anode. Corrosion occurs at the anode. So your positive terminal will grow this white scum, and you can go to an auto parts store and they'll sell you these little jellies you can put on there that will dissolve the lead carbonate. You're doing something that's trying to tie up the chloride. But if you can keep the chloride away, you don't have a problem.
Now you can see why if you don't clean off your flux residue, or you use a halogen-activated flux and you don't clean it off completely, very small amounts of chlorine just lead to corrosion in the air. If you're talking about very small solder joints, such as you have on a printed circuit board where your joints are very small, it doesn't take more than a year's worth of corrosion — because the joints are so thin and so small — and all of a sudden you've corroded away your joint. So a significant problem in making circuit boards is a way to encapsulate the semiconductor and those joints to keep the moisture out. You'd love to run them in a vacuum, but that's not very economical to run your cell phone in a vacuum.
§8. Lead-free solders and the bismuth recycling problem [37:28]
Let me show you another kind of thing. I told you that no one has really come up with a solution. They want to get the lead out of solder because they've decided that children are growing up stupid in this country because there's lead contamination everywhere. I don't think that's why they're growing up stupid. I think it's genetic — their parents were stupid and they are stupid. But anyway, if you look at this — tin-lead, tin-silver, tin-indium, tin-bismuth — this is the excess temperature for tin-base solders for the spreading ratio. So this is how much it flows.
For lead-tin, you have to have an excess temperature of about 10° centigrade. It'll spread out a factor of 10 over its original area if you give it 10° centigrade above 183 C — if we're talking the eutectic solder. Tin-silver, that's a little bit pricey, but you've got to have three times that. Tin-indium, you've got to have a 50 to 75° excess temperature. Even though tin-indium melts at like 156° centigrade, you've got to get up to 225 C before it really starts to flow. This gets back to some of these activities I just erased — the spreading activity, the chemical reaction of these other things is not anywhere near as good as lead-tin. These are indium-base — indium-based solders all have high superheats, if you will. If you look at lead-base — here's lead-tin. Even the other lead-based solders are nowhere near as good as lead-tin. If you look at bismuth-base, or if you look at silver-base — silver-tin and lead-tin are the two that flow close to the melting point without too much superheat. That means if I'm doing wave soldering or anything like that, they're much better.
A lot of people, when they first started looking for lead-free solders, looked at bismuth alloys. There was a hundred million dollars a year being spent on coming up with tin-bismuth primarily. Bismuth was cheaper than lead. Does anyone have any idea why a choice of bismuth-tin would be such a terrible choice? Because it would destroy the recyclability of a billion tons of steel each year. You can get lead out of steel — you can oxidize it out when you remelt the steel. You cannot get bismuth out of steel. Bismuth goes to the grain boundaries of the steel. Where does the largest single fraction — not the majority, actually probably the largest single fraction — of steel recycling come from? Automobiles. And there are electrical solder joints in automobiles. These people wanted to get the lead out of automobiles. They've never replaced the lead acid battery — that's another thing we can talk about. We're still using lead acid batteries, but that's sort of localized; you can unbolt it and send it to the battery recycling center. But solder joints, they're all through the car. You're going to have someone go in there and take out all the solder joints in a car before you try to recycle it? It would cost a fortune to recycle.
There is no way that we have in the way we make steel today to take out lead contamination or bismuth contamination. You can't oxidize it out. You oxidize out the iron before you oxidize out the bismuth. Iron oxide is much more stable, in a lead bath, than a little bit of bismuth oxide. I used to look at this and roll my eyes and say these people don't understand the systems implications of what they're trying to do. I think nowadays in the last 10 years a lot of people have figured that out. The system that most people are using is not even these. They tend to be tin-antimony systems, which are not even on here. They don't even list tin-antimony.
They first got the lead out of plumbing. I think it was 1978, the Commonwealth of Massachusetts changed the plumbing code, and you could not use lead-based solders in your plumbing for your household potable water. They first went to tin-silver — and you can see why they did — and it was pricey, but it's only 5% silver, and silver wasn't quite as expensive back then as it is now. Then they went to tin-antimony, which has anywhere from 3 to 10%. Some of them are tin-antimony-copper — you put a little copper in there, raises the melting point a little bit. But there's a problem with that. If you talk to a plumber — and soldering, remember, is not just the way we make electrical connections; it's the way we make plumbing joints.
Lead-tin was wonderful because if I had a gap between a thousandth and four thousandths of an inch clearance, the lead would fill it. It flows in very well to a very thin joint. It also will bridge the gap of a four- or five-thousandths inch joint. Ten-thousandths joint, no, it's just going to all flow away. But up to one to four thousandths gap on the radius, it will flow in and it will stay there until it solidifies, and you end up with a solid joint. So if you talk nowadays to an old plumber — when they used to plumb up the system, they would fill it up with air or water and go do a leak check, and if it's a lead-tin system you never had a leak. Or if you had a leak, it was one out of 200 joints. With the tin-silver or tin-antimony type solders they use today, tin is very fluid. It's great on a one-thousandth thick joint, but typically if you're just talking about a copper pipe going into a copper elbow that's deformed to shape, they've easily got four thousandths clearance in terms of normal process manufacturing variation. When they solder up the whole system and go do the leak check, they may have 10% leaks, which they've got to go back and fix, but it adds a cost. Back in the 1980s, the plumbers were just cursing this requirement that you get rid of lead-tin solder, because lead-tin had some very nice properties.
§9. Repair cost by stage, and the Motorola pager story [45:01]
Some of this is just catching up a number of different topics. We're going to get into electronic packaging tomorrow. But this is a general principle, not just of solders, of what it costs to do repairs at different stages of the manufacturing process. Note this repair cost is on a log scale. If you're doing pre-solder visual testing, you're looking to see if the solder all got placed where it's supposed to be before you put it into the wave solder or the furnace. It doesn't cost you much to spot where you forgot to put the solder before you make the joint.
If you're now doing a post-solder inspection, the price goes up by more than a factor of 10. It costs about 10 bucks to find the bad joint on the circuit board and repair it. Systems testing — if you now put this all into some bigger something or other, whether it's the size of a bread box or the size of a relay rack, you're talking on the order of $50. You might find the circuit, you've got to pull it out of the rack, you've got to reassemble it, and the price goes up. If you do it as a field repair, it might cost you three or four hundred dollars to send a technician out there to find it and hand-solder it. This is not just soldering. You talk about virtually any type of manufactured product — if you catch the defects early on, it's about an order of magnitude difference at each one of these steps. So what people learned is quality control is important.
Let me tell you a story about pagers. Back around 1990, pagers — there had been pagers back in the 1980s, but that business initially got sent to Asia. In 1990 or so, 1989, Motorola was very innovative. Down in Boynton Beach, Florida, they decided to bring the pagers back to manufacture them, assemble them in the United States. Today, I'm sure pagers are all done on software on a chip, but chips weren't as powerful back then. They weren't as inexpensive 25 years ago. There were like four or five components, because every pager has to have a different frequency that's being paged.
If you ordered a pager in the United States in 1988, it would be six weeks for you to get your pager, because they'd have to send the order to Asia, have the thing go in line for production, be produced, shipped back. Motorola decided that they could have a plant in Florida that might cost more to assemble, but they could get the pager to you within 3 to 5 days of ordering, because you didn't have to do all this stuff across the Pacific Ocean. They streamlined their billing procedure so that if you ordered, the order went immediately to Chicago, and then from Chicago immediately by computer to Boynton Beach, and got in line for production within a very short time. Plus, they built an automated assembly line that took out a lot of the handwork they'd been doing in Asia. The whole thing was automated. I saw it — wasn't much bigger than maybe twice the size of this room. It wasn't all that expensive. They brought the pagers back, and they had this competitive advantage that they could get you your pager within a week rather than 6 weeks.
There was another significant advantage to the guy at Motorola who had conceived of all of this. He said, "We will not have a rework area." Remember the post-solder repair. The rule of thumb in the industry was 6% of your product had to be reworked. He said, "I'm not going to build a room to do rework. If it doesn't work, we throw it out." People said, "You're going to kill your profitability." He says, "Nope. We're going to fix the problems before they show up." So they didn't build it. Everybody said it was going to be a disaster. Turns out they fixed the problems and they had almost no rework. This rule of thumb in the industry — if you always build in 6% rework — that was what was determining the 6% rework. It was a self-fulfilling prophecy. They had engineers who would fix the process until they got to 6% and the rework area wasn't overloaded, and then they would quit fixing that process and go on to some other fire. But when they had no rework area, they kept fixing the process. This is when they first started talking about six sigma quality control.
The exact same thing happened in a Ford Mustang plant. At the end of the line of assembling the vehicles, they filled them up with gas, and a guy was supposed to get in, turn the key, and drive it out to the lot to be loaded onto the railroad cars. If the car didn't start when he turned the key, they had a little tow motor vehicle come and pull the car out to the repair area to figure out why the engine wouldn't start. New plant manager came in. He says, "No more tow motors." They said, "What do you mean?" He said, "If it doesn't start, you push it all 250 yards to the repair area." You want to know something? The guys who had to push the cars made sure — those engineers made sure — that the cars started every time, and all of a sudden they were all starting. Once they gave them the proper incentive — either push it or start it — the problems went away. So it works not just in soldering but in Ford Mustangs. See you tomorrow.