Mad Hatter company morale and quality crisis

Counterexample to theory X management. LFM student buys donuts for hourly workers and gets results management couldn't get with formal programs.

The person who quoted this first part to me never quoted the second part, and it was a number of years before I read the second part, because I didn't fully comprehend this until I read what F. Scott Fitzgerald said in this interview following the first part: "One should, for example, be able to see that things are hopeless and yet be determined to make them over otherwise." If it's hopeless, why would you work on it? You'll hit hopeless problems all the time. I talked about the LFM student who went into the Mad Hatter company. The morale was terrible. It was hopeless. By taking a different tack — buying donuts for the hourly workers — she was able to get things done that the whole management team at this huge corporation had not been able to do for years. Why? Because they had the theory X attitude that the workers are bad, they don't really want to work. She started treating them with some respect and found that they would respond.