MIT custodial Christmas breakfast (Eagar department head)

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TQI_S2018_04 · Total Quality Improvement, Spring 2018 · §9.p9

Tom's signature leadership-by-respect anecdote. Best custodial service in the institute as result of one annual breakfast.

They respect the contributions of everyone. I get in fairly early in the morning, and I used to park right here by Building 10 before they started building the new Nano Center. The nighttime custodians would check out at 7:00 in the morning, so I'd be walking past them at different times, and I got to know some of them. When I became department head, I took the Chipman Room — a different Chipman Room than this one, with a little kitchenette with a stove. Our administrative officer was a guy named Joe Dorsey. I said, "Joe, this year at Christmas, let's do a breakfast for the nighttime custodians." These were hard-working people. I knew I couldn't do it from 7:00 to 8:00 because most of them left this job to go to their next job. They were working two jobs to make ends meet.