German WWII ball bearing factory—critical mass of management

There's one other thing I wanted to talk to you about, something I learned from a vice president at United Technologies. He told a story about the critical mass of management. The story goes like this. In World War Two the Germans had a factory built underground, and they were making ball bearings. There was a tunnel that led to the office, and there was a colonel who was very good at managing this factory and was in charge of everything. Then Hitler had a burned-out general from the Russian front, and he decided he would send him there to help the colonel run his office. Initially they had the office and the factory like before. But the colonel found the general's staff mixed in with his staff, going directly into the factory and screwing everything up in terms of managing the factory.